CONTROL LABOUR COSTS, MEET SERVICE LEVEL TARGETS AND IMPROVE PRODUCTIVITY
Time2Work is a powerful cloud based workforce management platform. Integrate to your payroll, ACD and performance management system to ensure a seamless process.
Dashboard - Real Time Reporting Utilise real-time operational and performance metrics to ensure informed and responsive decision-making.
Flexibility & Accuracy Forecast demand accurately for call volumes quickly in real-time.
Productivity / Efficiency With pressure to schedule the right people in the right role with limited time, ensure the most efficient and productive agents are scheduled to ensure optimised performance.
Control Labour Costs.
Increase agent productivity and take advantage of efficiency gains to offset underlying CODB growth.